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How d88 Handles Your Personal Information

This Privacy Policy covers what data we collect when you use d88, how we store it, and what control you have over it.

Account data stays encryptedPayment details are never stored in plain textYou can request your data at any timeJazzCash, Easypaisa, Raast transactions handled securelyContact support to update or remove your details
d88 How d88 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete information that is no longer necessary, our support team handles these requests directly. Reach out through any of the channels below and include your registered account email or mobile number so we can locate your record quickly.

Live Chat Start a chat session from your account dashboard. Mention 'data request' at the start and our team will route you to the right person.
Email Support Send your data access or deletion request to our support email. Include your registered mobile number for faster verification.
Account Settings Some data updates — like your contact number or linked payment method — can be changed directly in your account settings without contacting support.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across all pages where your account data or payment details are involved. Session cookies keep you logged in and help us detect unusual login activity — for example, if your account is accessed from a new device, we trigger an OTP verification step before allowing a session to continue. You can clear session cookies at any time from your browser or mobile app without affecting your account data.

Cookies and Sessions

We use session cookies to maintain your login state across mobile and browser. You can manage cookie preferences from your device browser settings at any time.

Account Security

OTP verification activates when we detect a new device or location. This step protects your account even if your password has been compromised elsewhere.

Data Retention

We keep your account data for as long as your account is active, plus any additional period required under applicable financial compliance obligations.

Requesting Changes

To update, export or delete your personal data, contact support via live chat or email with your account details. We aim to process requests within a reasonable timeframe.

Common Questions About Your Privacy on d88

These are the questions we get asked most often about how we handle account and payment data. If your question is not covered here, our support team can help directly.

We collect your name, date of birth, contact details and payment method information — such as the JazzCash or Easypaisa account linked to your wallet. We do not collect your wallet PIN.

We share data only with payment processors like those handling JazzCash, Easypaisa and Raast transfers, and with identity verification services. These providers have their own data protection obligations.

Contact our support team via live chat or email, quoting your registered mobile number. We will provide a summary of the personal data held on your account.

Yes. You can request deletion through support. Some data may be retained for the period required under financial compliance rules even after an account is closed.

Session cookies keep your login active across mobile browser and app. We also use cookies to detect new-device access and trigger OTP verification to protect your account.

Payment reference data is encrypted and stored only as long as required for transaction records. Full wallet credentials are never held in plain text on our servers.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.